Privacy Policy

We collect personal information that you voluntarily submit, including:

• Contact & Identity: name, email, phone, address.

• Pet & Travel: pet details (species, breed, age, weight, health/vaccination info), crate size, photos, routes, permits.

• Government/Travel Docs: passports/IDs, visas, customs and import/export documents (as required for bookings).

• Communication: emails, forms, chat, call/voicemail records (we may record calls for quality and verification; you can opt out when prompted).

• Website/Technical: IP address, device/browser, pages viewed, cookies/analytics.

• Transactions: quotes, invoices, services requested/purchased (payment processing handled by our provider; we don’t store full card numbers).

We may also receive information from airlines/airline agents, government authorities, customs/immigration, industry associations, and service partners involved in your booking when needed to provide service.

We share personal information only as needed to operate our services and as required by law:

• Operational partners & suppliers (e.g., airlines, ground handlers, veterinarians, quarantine/boarding facilities, customs brokers, local couriers).

• Service providers (hosting, email/CRM, analytics, payment processing, IT/security).

• Legal/compliance (responding to lawful requests and obligations).

We do not sell personal information. We do not share with unaffiliated third parties for their own marketing. 

We may collect aggregated, de-identified statistics about site usage (e.g., pages visited, time on page, links clicked) to improve our website and services. This information does not identify individual visitors.

Our site uses necessary cookies and, with consent where required, analytics/advertising cookies. You can manage cookies in your browser settings and through any on-site cookie controls.

We keep personal information for as long as needed to provide services and to meet legal, regulatory, tax, and recordkeeping requirements. After that, we delete or de-identify it.

If you tick the box to receive text messages on our quote or contact form, we text you about your quote and your pet’s move: the quote itself, questions about it, booking details and travel day updates. Ticking the box is optional, and it is never a condition of getting a quote or booking a move.

• Message frequency varies with your move.

• Message and data rates may apply.

• Reply STOP to any text to stop receiving them, or HELP for help. You can also ask us to stop through our contact page.

• We do not sell, rent or share your mobile number or your consent to receive texts with third parties for their marketing. Our text message provider receives your number and the messages only to deliver them.

• You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us. Service-related communications for active bookings may still be sent. 

• You may request access, correction, or deletion of your data where applicable by law (e.g., Canada/US state laws/EEA/UK). We’ll verify your identity before fulfilling requests.

We use reasonable technical and organizational measures (encryption in transit, access controls, monitoring) to protect personal information. No method is 100% secure, please use care when transmitting sensitive documents.

Our site may link to third-party websites/tools. Their privacy practices are their own; review their policies before using them.

Questions about this policy, or a request about your data? Reach us through our contact page and we will respond promptly.

Last updated: July 2026.